Rivo Terms and Conditions
The rules that govern your account, your play and your relationship with Rivo. Please read them before you register.
Our Terms and Conditions
Last updated: October 11, 2026
These terms set out how your Rivo account works, from eligibility and verification through to bonuses, payments and account closure. They apply to every player who registers with us.
Who can open a Rivo account
You must be at least 18 years old to register a Rivo account or to play any game on our site. We may ask you to prove your age and identity at any point, and we will always ask before your first withdrawal. You must be registering in your own name, using your own payment methods, and acting on your own behalf rather than for anyone else. One account per person is the rule: duplicate accounts may be closed, and any balance held across them may be forfeited under these terms.
You confirm when you register that the personal details you give us are accurate and current, including your name, date of birth, address and contact details. If any of this changes, update it in your account settings or contact our support team. Incorrect details can delay withdrawals, since our verification checks rely on the information you provide matching your official documents.
Account rules and verification
Every Rivo account is subject to verification checks. This is standard across regulated UK gambling operators and is not optional. We may request a copy of your photo ID, a recent proof of address, and a screenshot or statement confirming ownership of the card, bank account or crypto wallet you have used to deposit. These checks protect you as much as they protect us: they confirm that the account belongs to you and that funds are coming from a legitimate source.
- Keep your login details private and never share your account with another person.
- Use a password that is not reused from another site, and update it if you suspect it has been compromised.
- Tell us immediately if you notice activity on your account that you do not recognise.
- Do not attempt to use VPNs, proxies or false location data to access the site from a restricted territory.
- Self-excluded players and anyone who has opted into GamStop restrictions in a way that conflicts with their Rivo account must not attempt to circumvent that exclusion.
Bonus terms reference
Our welcome package and ongoing promotions each carry their own wagering requirements, minimum deposit, maximum bet while a bonus is active, and expiry window. Those figures are published in full on the Bonus and Promotions pages and form part of these terms by reference. If anything in a specific promotion's terms conflicts with this general page, the promotion's own terms apply to that offer. T&Cs apply to every bonus, and we reserve the right to withhold or adjust bonus funds and any winnings derived from them where we find evidence of bonus abuse, such as using multiple accounts or betting patterns designed purely to extract bonus value without genuine play.
Payment terms
Deposits and withdrawals at Rivo are processed using the methods listed on our Payments page, including Visa, Mastercard, bank transfer, Revolut and select cryptocurrencies such as Bitcoin, Ethereum, Tether and Litecoin. You must deposit and withdraw using a method and account that belongs to you. Withdrawals are paid back to the same method used to deposit wherever that is technically possible; where it is not, we will agree an alternative verified method with you.
We run standard anti-money-laundering checks on deposits and withdrawals. Large or unusual transactions may take longer to clear while these checks are completed. Processing times vary by method and are set out on the Payments page; they are not guaranteed and can be affected by your bank, your card issuer or the relevant blockchain network in the case of crypto payments.
| Condition | Detail |
|---|---|
| Minimum age | 18, verified before first withdrawal |
| Accounts per player | One account only |
| Currency | GBP |
| Withdrawal method | Same method used to deposit, where possible |
| Verification | ID and proof of address required |
Errors, suspensions and account closure
If a technical error results in an incorrect balance, an incorrect game result or a payment made in error, we reserve the right to correct it, including by adjusting your balance or voiding affected bets. We may suspend or close an account while we investigate suspected fraud, collusion, bonus abuse or a breach of these terms. Where an account is closed for a confirmed breach, any bonus funds and related winnings may be forfeited; your own deposited funds that are not in dispute will be returned to you.
You can close your account at any time by contacting support. If you feel you need a break from play rather than permanent closure, our Responsible Gaming page explains the cooling-off periods, deposit limits and self-exclusion tools available to you, including how these interact with GamStop.
Licensing and governing law
The licensing authority and licence number that apply to Rivo are published in the site footer. Please confirm current licensing details there before you play. Online gambling in the United Kingdom is regulated by the UK Gambling Commission, and UK-facing operators are expected to meet its standards on fairness, fund protection and player safety.
These terms may be updated from time to time to reflect changes in our games, payment partners or regulatory obligations. Continuing to use your Rivo account after an update takes effect means you accept the revised terms. We recommend checking this page periodically.
Related pages
For more detail on specific parts of your account, see the Bonus page for welcome offer terms, Payments for deposit and withdrawal methods, and Responsible Gaming for limits and self-exclusion. Ready to play within these terms? Register to open your account.